Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.

Summary:
The transition program manager is responsible for the management of new program transfers from new customers, Benchmark Design Engineering and between Benchmark sites. He/she is responsible for achieving high customer satisfaction and for ensuring that new products achieve targeted revenue levels. He/she provides strong leadership to program managers to drive execution of the Benchmark Transfer Process to ensure commitments are met to customers.

THIS POSITION IS NOT AN "IT" PROGRAM MANAGER, IT IS IN THE FIELD OF ELECTRONICS MANUFACTURING AND BACHELOR'S DEGREE.

Responsibilities:
Leader of transfer activities. Sets priorities and monitors activities.
Acts as initial primary point of contact during customer product realization process (formally product transfers or new product introductions).
Ensure successful new product introduction:
Ensures execution to standard transfer process
Identifies and secures skills needed for effective transitions
Sets appropriate expectations with customers
Manages pricing and ECO prioritization during the process
Mentors Program Managers in the transfer process
Assists in escalations to mitigate identified risks
Understands and maintains customer product knowledge and transfer timeline.
Lead end-of-life program management to meet Benchmark and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions.
Monitors and investigates technical, scheduling, financial, quality metrics, which deviate from established requirements; determines cause, and when possible, takes corrective action.
Schedules Transition Stage Gate Reviews and updates executive project status.
Ensures appropriate attendees:
Sets meeting objectives, develops agendas and tools to accomplish objectives.
Ensures standard tools are accurately and thoroughly completed
Prepares internal teams for meeting
Ensures risk register is actively maintained and updated throughout transfer process
Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on transfer project objectives;
Manages receiving/sending site PMs to drive the build and delivery schedules by working with the customer, internal supply chain, and operations.
Ensures the recovery for costs related to for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous.
Supports sending/receiving site PMs to manage customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity
Ensures sending/receiving site PMs know the customer demand (PO and Forecast) shared and well understood by CFT members
Understands customer demand and requested delivery time-lines
Makes transition commitments in accordance with material and capacity readiness
Communicates updated data to close gap between customer request and Benchmark transition commitment (manage expectations)
Understands contractual obligations of the contract flexibility allowances and management of expedite and push out requests or removal of demand
Ensures execution to contract terms and conditions to meet Benchmark's obligations.
Supports customer quotation request
Assess risk utilizing and the Risk Register Tool
Ensures accuracy of quotations to protect gross margin
Validates the establishment of quotes to actuals
Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals
Manages inventory during transfers and optimize to achieve both customers' and Benchmark's objectives
Supports PMs in achieving cost reduction targets through utilization of SC strategy
Supports Positive Price Variances alignment to site goals
Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure
Ensures reimbursement of unfavorable PPV
Has an understanding of DFx philosophy including equipment requirements and capacity, capability and test coverage and promotes it with customers and within the customer team. Coordinate DFX with receiving site to ensure "buildability" of product.
Manages and facilitates receipt and distribution of customer documentation packages.
Ensure all documentation packages are clean (meet minimum criteria by risk/liability assessment tool)
Coordinates collection and distribution of customer quality data during transfers.
Ensures ECO process and impacts are captured and reported to customer.
Communicates customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits
Supports and monitors customer escapes events and guides customer focus team to root cause and corrective action driving closing of issues
Monitor customer COPQ during transfers
Participate in MRB activities to drive rapid resolution of issues
Serve as the main point of contact in site start up/shut downs
Work with multiple sites PMs and customers under compressed schedules

Other information:
Effective organization and prioritization skills
Ability to work collaboratively with suppliers or customer with direction and oversight
Effective interpersonal skills
Ability to take on project leadership/ownership
Proven ability to complete projects in a timely manner
Ability to support a 24/7 global business operation as required
Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
Excellent written and verbal communication, as well as presentation skills
Ability to work well individually or in teams
Understanding of and ability to use continuous improvement tools
Available for travel up to 10% of the time, including day, overnight and internationally, as required
Knowledgeable of MS office products (excel, Word, PowerPoint, Project, etc.)
PMP Certification is highly desired
4 year degree preferred or equivalent combination of education and experience as approved by executive management

Education: 4 year degree preferred or equivalent combination of education and experience as approved by executive management

Geographical Location: Arizona:Tempe

Physical Location: Tempe, AZ - Headquarters

Shift: Shift 1

Work Schedule: M-F 0800-1630

Full Time

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at .