At Ports America, the Network Engineering Manager drives the planning, design, implementation, organization, and operation of the company's Global Network Infrastructure. Key leadership responsibilities include: establishing goals and objectives for third party resources and assessing those goals upon completion; evaluating and assisting in the negotiation of favorable prices with vendors for hardware, software, and services; working with other departments during disaster recovery and business continuity strategies and solutions; and establishing a strong relationship with the business and IT users to gain a clear understanding of their network requirements and project expectations.

Essential Duties:

• Responsible for day-to-day operations and strategic architecture for WAN/LAN services supporting Corporate Offices, and Facilities Operations functions.
• Lead by example and establish a team culture that facilitates proactive collaboration across IT and internal departments that is customer focused, solutions oriented, and driven for action and results.
• Analyze the needs of departments and establish priorities for network design and implementation to develop new and/or modify the company's networks and network applications.
• Coordinate with other departments (Corporate Applications, Engineering, and Terminal Technology Support) to ensure that network requirements are fully understood and fulfilled.
• Oversee network design and documentation standards, the change control process, and operational processes for the department.
• Assist in managing network technology vendors and network services providers.
• Monitor the performance of the network and the services provided by network service providers.
• Research and recommend network services providers and products; evaluate emerging network technologies and recommend future directions.
• Analyze network traffic to characterize and troubleshoot network performance problems.
• Support, propose and Enhance Cyber security initiatives.
• Support, propose and Enhance BC/DR Initiatives
• Support server and desktop management teams as needed.
• Position is on-call 7x24 as a key escalation point within Enterprise Infrastructure.
• Travel - Up to 20%

Minimum Qualifications:

• Bachelor's Degree in Information Technology, Information Security, or related discipline.
  • An equivalent combination of education and experience will be considered.
• 7+ years of experience in the design, implementation, and support of complex enterprise networks.
• 5+ years of vendor management experience.
• 5+ years of experience managing a network focused IT team.

Preferred Qualifications:

• Cisco certifications such as CCNA, CCDP, CCNP or equivalent certification
• Strong working knowledge of EIGRP, OSPF, BGP, VPN, IPSEC, Multicast, VoIP, MPLS, SDWAN, and QoS.
• Good working knowledge of and hands-on experience with Cisco / Meraki technologies is essential.
• Good working knowledge of Palo Alto firewalls and monitoring tools.
• Good working knowledge of wireless technology including Wi-Fi and Private LTE and 5G.
• Demonstrated ability to analyze problems and solve them, creating solutions that are practical, cost effective, reliable, and meet the needs of the business.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

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