The Resident Engineer reports into the Global Services (GS) division of Juniper Networks as part of the Advanced Services (AS) team, typically dedicated to a single customer. Resident Engineers are expected to be fluent not only in Juniper Networks technology and general networking, but also in the specific customer deployments and use cases they support.

Resident Engineers are the primary technical support contact for customers that purchase Advanced Services, and work with the customer directly and daily. They are entrusted to access customer production equipment to perform troubleshooting and repair. In this position, the primary role is one of "break/fix", where the engineer's mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems.

Key Tasks:

* Take ownership of customer issues, isolate Juniper product issues at configuration, network, hardware, or software levels, ensuring promptservice restoration and resolution to the customer's satisfaction using a systematic problem-solving approach.

* Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer'snetworks, issues, and solutions. Keep AS management informed of all sensitiveissues.

* In higher support levels, replicate customer environments and issues in lab and work closely with Juniper Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer.

* Provide necessary support for high profile technicalescalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer's facilities.

* Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required andhighlight any need for new training as the customer's networks evolve.

* Work with other technical teams within Juniper regarding new productsand feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups.

* Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs).

* Develop a "Can-Do" attitude and suggest opportunities to improve the team's performance andincrease the customer's satisfaction.

Required Skills, Experience, Qualifications:

• 8+ years of implementation and operational experience in large-scale IP networks.
• Understand & fully align with the customer's business requirements.
• Experience as a Professional Services Engineer, Consultant, or TAC/operations Engineering
• JUNOS Switching & Routing CLI experience.
• Understanding of Juniper hardware MX, PTX, EX, and QFXs.
• JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus.
• Experience with core routing BGP, OSPF, ISIS protocols.
• Experience with MPLS, VPLS, L2VPNs.
• Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
• IPv6, Multicast, L3VPNs, L2Circuits
• Prior experience with scripting or programming languages including Python, SLAX, and NETCONF, and experience with automation frameworks such as Puppet, Chef, Ansible, or others, all a plus.
• Experience in fault isolation logic and techniques.
• Exercises independent judgment to resolve significant and unique customer problems.
• Works closely with engineering, other support teams, and the customer to develop useful solutions and workarounds.
• Effective stakeholder communication during escalations at technical and management level.
• Strong analytical skills to evaluate complex multivariate problems and find a systematic approach to gain a quick resolution, often under duress.
• Ability to communicate effectively in crisis situations with all levels of an organization from Engineering/Operations audiences.
• Ability to refine and translate complex requirements and execute best practice solutions.
• Assist with major network upgrades/Maintenance windows or changes in the customer network.
• Strong customer interface and presentation skills.
• Mature and effective time-management skills.
• Strong communication and follow-up skills.
• Education: Bachelor of Science degree.
• Customer education - TOI's and Lunch & Learns.
• Other tasks and duties as needed to support the customer and/or business.
• Travel up to 20% to customer sites for operations reviews, TOI's, and required meetings.

Minimum Salary: $102,784.00

Maximum Salary:$147,752.00

The pay range for this position is expected to be between $102,784.00 and $147,752.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.